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Privacy Policy

Privacy Policy

We understand that your privacy is very important to you. The privacy and security of all users of our website and all our clients is very important to us too. Our Privacy Policy explains what information and personal data we may collect from you and how we may use any information that we have collected or you have provided to us. We will also explain what right you have with regards to your personal data and how you can exercise those rights. Our policy does not apply to third parties.

Information we may collect from you

We may collect and process the following data about you:
Your name, address, telephone number, email address, details of any pets you may have and about your house (e.g. number of bedrooms, rugs, upholstery).

How we may collect information from you:

  • Connecting with us by telephone, email, facebook, or via the instant chat function on our website;
  • Submit a booking enquiry through our website;
  • Make a booking through our website;
  • Complete contact or enquiry forms our website;
  • Subscribe to receive any newsletter we may offer from time to time;
  • Send feedback to us via our website;
  • Respond to our marketing communication;
  • Correspond with us by phone, email, Facebook or via instant chat function on our website;
  • Report a problem with our services.

How we may use your information

We use the information you give to us:

  • To provide you with the information and services that you request from us;
  • To manage your booking or respond to booking enquiry and to arrange the service;
  • To manage payments for services;
  • To communicate with you about any comments, complain, queries or feedback you might have about us and your services.

Where we store and process your personal data

We are an international company with operations around the world. By using our services, you are authorising us to process your information anywhere we or our partners do business.

All information you provide to us is stored on our secure server.  We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It is possible that it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

All payments made through our websites and our apps are processed by our selected third party payment processing services, PayPal and Stripe. Such payments are encrypted using Secure Sockets Layer technology. We do not store any of your credit or debit card details in connection with your payment.

We may process and store information that we have collected anywhere that we or our partners operate, in countries outside of your country of residence. We keep cross-border transfer of personal information to a minimum. In cases where we do transfer any personal information to countries outside of your country of residence, we ensure you that the information is transferred in accordance with this Privacy Policy and according to the applicable laws.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Age restrictions.

Our Services are available for purchase only for those over the age of 16. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us.

We use the information about you that we collect automatically:

  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our website, and services, to ensure that content is presented in the most effective manner for you and for your computer and device;
  • to monitor and improve the security, quality and efficiency of our products and services;
  • to allow you to participate in interactive features on the website, when you choose to do so;
  • as part of our efforts to keep our website safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you about goods or services that may interest you and to otherwise manage our relationship with our clients.

We use the information about you that we collect from other sources in combination with the information you give to us and the information about you that we collect automatically. We will only use such information for the purposes set out above.

What are cookies?

Cookies are small files placed on your computer that are used for identification of your hardware and software, including browser, recognition of your preferences, as well as recording your operations on the Site and through the Services, including web pages you visit, Content you retrieve and advertising displayed to you and followed by you.

Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.

How Long Do Cookies Stay on Your Device?

There are two different types of cookies in terms of the time they remain on your device, and we use them both:

  1. Persistent cookies:

This type of cookie remains on your device until they expire or you delete them, either manually or automatically. Please note that the expiration period for these cookies could vary from hours to unlimited time.

  1. Session cookies:

These only last for a single session. When you close your browser, they get deleted.

How to control cookies?

Want to opt out? Easy.

You can disable the use of cookies in our websites by turning them off in your browser settings. Have in mind, that some of the website functionality could not work properly without cookies.

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

How to provide or withdraw consent to the installation of Cookies

In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.

Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party’s privacy policy, or by contacting the third party.

Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

Technical Cookies and Cookies serving aggregated statistical purposes

Activity strictly necessary for the functioning of the Service

This Application uses Cookies to save the User’s session and to carry out other activities that are strictly necessary for the operation of this Application, for example in relation to the distribution of traffic.

Activity regarding the saving of preferences, optimization, and statistics

This Application uses Cookies to save browsing preferences and to optimize the User’s browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by the Owner of the site.

Other types of Cookies or third parties that install Cookies

Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the User or may be managed directly by the Owner – depending on how they are described – without the help of third parties.

If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

WordPress Stats (Automattic Inc.)

WordPress Stats is an analytics service provided by Automattic Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: Privacy Policy.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of Perfect Carpet Cleaning, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data

Place of processing: Privacy Policy – Opt Out.

Tag Management

This type of service helps the Owner to manage the tags or scripts needed on Perfect Carpet Cleaning in a centralised fashion.

This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google LLC)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data collected: Cookies and Usage Data.

Place of processing: – Privacy Policy.

Google AdWords and Facebook Pixel (Advertising Cookies)

Our website uses Google AdWords Conversion Tracking cookie to measure and optimize the performance and user experience related to our ads in Google Search or selected Google Display Network sites. Learn more about Google’s privacy policy here.

Opt-out: Visiting Google’s Ads Settings.

We may use Google AdWords Remarketing Tag and Facebook Pixel to advertise Perfect Carpet Cleaning across the Internet, in particular on the Google Display Network and the Facebook network.

AdWords remarketing and Facebook Pixel will display ads to you based on what parts of the Perfect Carpet Cleaning website you have viewed by placing a cookie  on your web browser.

This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that  “This person visited a particular page, so show them ads relating to that page.

Google AdWords Remarketing and Facebook Pixel allow us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Perfect Carpet Cleaning you can opt out in several ways:

  1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
  2. Opt out of Facebook’s use of cookies by visiting Facebook Settings  for ads based on behavior off of Facebook
  3. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Yandex Metrica

By default, Yandex.Metrica collects information about all users who visit a site.

Collecting data about individual users can be blocked with the Yandex. Metrica opt-out browser add-on that is available for the most popular desktop browsers.

Tawk.to

Like most internet-service operators, tawk.to collects non-personally-identifying information of the sort that web browsers, apps and servers typically make available, such as the browser type, language preference, geographical location, referring site, and the date and time of each visitor request. tawk.to’s purpose in collecting non-personally identifying information is to better understand how tawk.to’s visitors use its services, and to provide tawk.to users the ability to understand how their visitors use their services. From time to time, tawk.to may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its services.

tawk.to also collects potentially personally-identifying information like Internet Protocol (IP) addresses for users that use the services and visitors.

Questions and requests regarding this privacy policy should be emailed to perfect.carpetcleaning@yahoo.com.

Disclosure of your information

We will not disclose your information to any third parties unless you have consented for us to do so.

Your right

You have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by contacting us using the contact details in paragraph Contacts.

Access to information

This policy gives you the right to access information held about you. Your right of access can be exercised in accordance with the Privacy Policy.

You can request your data by emailing perfect.carpetcleaning@yahoo.com.

Changes to our Privacy Policy

By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy, we will post the updated policy on our website or our Facebook page and place notices for a reasonable period of time, so that you may be aware of the changes.  

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