Philip emailed me in August. He was taking ownership of a house and wanted six rooms and three sets of stairs cleaned, and he asked whether I could do it on the Saturday morning. What he’d worked out – and what most people don’t – is...
Philip emailed me in August. He was taking ownership of a house and wanted six rooms and three sets of stairs cleaned, and he asked whether I could do it on the Saturday morning. What he’d worked out – and what most people don’t – is...
Every year, around the second or third week of October, my phone starts doing something predictable. People ring up describing a smell. They’ve just put the heating on for the first time since spring, and within a day or two the house has developed a...
Four different people asked me the same question this year before they asked me anything about price. Ros had a two by three metre rug with a fringe on two sides. Vincent had a Moroccan rug and a three year old daughter, which is a combination that speaks for...
Since the beginning of May I’ve had a version of the same phone call at least once a fortnight. A tenant rings up, slightly panicked, having read something online. Or a landlord rings up, slightly irritated, having read something different online. Both...
People measure their stairs before they ring me. I find that genuinely charming, and it happens far more than you’d think. Natasha counted hers out for me in an email: a square metre and a half at the bottom, twelve steps, another square metre landing,...
People are funny about their carpets. I don’t mean that unkindly. After 17 years of cleaning carpets in homes across London, I’ve noticed something: most people vacuum regularly, keep their homes tidy, and genuinely believe their carpets are clean. Then I...